Handoff notes for cnc@

What we need in the first email

A good first email to cnc@cncpme.co.za saves days of back and forth. Put the city and the machine in the subject line, for example: Polokwane, 6040, finish problem. In the body, say what the job is, what changed, and what you already tried.

Photos beat paragraphs

A photo of the cut part, the bit, the collet and the clamp setup tells us more than a long description. Two or three clear photos are usually enough to suggest the next step the same day.

Keep the thread together

Reply on the same email thread rather than starting a new one each time. The history stays in one place, and whoever picks it up at Jet Park can see what has already been tried.

The slip we see most

Sending a voice note with no photos, then waiting for a reply that cannot be given yet.

How you know it is working

Most questions are answered in one reply, and the thread shows the whole story when someone else picks it up.

Written by Andile Khumalo, Managing Director. Andile started CNCPME after years setting up router cells for small sign and furniture shops on the East Rand.